List Of Services

Installation
•     Expertise in getting your system properly set up.
•     Ready to set up your system and begin loading real data within the first day or two.
•     Set in motion a proven process that will make the transition to our system a smooth one
 
Software training
•     Give our clients the training they need to maximize the benefits of our technology.
•     The entire training process is never rushed.
•     Move on to adoption & appliation to ensure maximum functionality.
•     Develop training schedules around client preferences and carefully monitor progress.
•     Provide a fully operational training module.
•     Ensures clients have ample time to practice.
 
Implementation
•     System set-up: checking the system set-up and coordination between system administrator and user on the basis of the company structure and the working methods of the individual departments.
•     Branch rollout: preparation, coordination and support of the branch rollout.
•     Supply management: pptimization of the purchasing, goods-in, branch allocation and replenishment processes.
•     Controlling: evaluation of the statistical data in accordance with the requirements of the individual departments: branch management, purchasing and executive management.
•     Update planning/update procedure: assistance in the planning and implementation of updates.
 
Solution Consultancy
•     Experience drawn from a pool of solutions implemented including E-commerce, Payroll, Time Attendance, Accounts & Business Intelligence tools etc.
•     Help to consult retail hardware deployment according to your budget.
•     We receive strong consultancy support by achieving Microsoft ISV Software vendor competency.
•     Vast experience in practical operation at retail management system, in consulting as well as in the holistic support for projects.
•     Coordinate training activities, installation, commissioning, branch roll-out services.
•     Stay at the forefront of retail innovation – both in technology and in business process, continue to incorporate the latest advances to benefit your business.
 
Hardware Advisory & Partner Network
•     We provide one stop solutions.
•     Get necessary hardwares required to implement your business flow, & choose according to budget.
•     As hardware is not our primary focus, our clients always receive the most objective recommendations and the best value.
•     Nationwide partners’ Hardware Technicians offer on-site service for your hardware.
•     In-house staff of full-time hardware technicians to troubleshoot and repair hardware.
•     Test all new equipment before shipped to customers & help to do installation.
 
Helpdesk
•     Provide practical operational help for users.
•     Software support is available during office hours, all year round.
•     Calls are directed to our fully staffed call center.
•     Record and track all support calls in order of priority, then assigned and tracked.
•     Provide on-line support to any location in the world.
•     Record recommended program enhancements.
•     Provide detail solutions to detailed needs.
•     Customer service is top priority to assure our users of the best service, direct from the software developer.

Telephone support
•     Normally support is provided by phone and if required, by computer linkup.
•     Variety of queries from staff on the increase can be supported through tele-conversation.
•     Phone Support available Monday through Friday from 9:00 a.m. to 5:30 p.m. Saturday until 1.00pm.
•     Our personal contacts, Smart Customer Service Officers play a central part in the handling of customer inquiries.
 
Remote Diagnostics
•     On-line support is provided worldwide, with site visits provided when necessary.
•     Provides practical operational help for our users across distance.
•     Fast & cost effective method. our helpdesk can log on to your system to provide remote help.
•     Look after our customers and provide fast, active and high-quality support during the entire system lifecycle.
 
Support Via Email
•     Our software is designed & developed and marketed solely by Smart, which means we understand our product best.
•     By dealing directly with our customers, we deliver the most efficient software support and service available.
•     Email is an effective way to send over the case.
•     Email also enable timely response by clicking reply & attaching solution or illustration.
•     Email can provide progress report & project solution deadline. mprove operational efficiences from interactive face to face communication.
    
Onsite Assistance
•    Our dedicated tehnician can provide timely & reliable onsite assistance when necessary.
•     Project based onsite support cater to your unique business needs.
•     Expert assistance at your facility for all your team to tap on.
•     Real time transfer of skills & knowledge.
•     Improve operational efficiences from interactive face to face communication.
    
Service Level Contract
•     Our trusted helpdesk provide fast technical help through phone, online or email.
•     Almost immediate analysis & troubleshooting in done onto current data set.
•     Rapid, ad hoc solutions can be delivered & run real time.
•     Reasonable package renewable on yearly basis helps minimize any usage or techinical problems.